gdb55 Privacy Policy

1 Who We Are

gdb55 is an online betting and casino entertainment platform accessible at gdb55.io. References in this Privacy Policy to "gdb55", "we", "us", or "our" refer to the operator of this platform. gdb55 acts as the data controller in respect of personal data collected from users who register, deposit, wager, or otherwise interact with the platform.

gdb55 is primarily designed to serve players in Bangladesh, with all platform content published in English. Our customer support team operates on Bangladesh Standard Time (BST, UTC+6) and is available around the clock via live chat and email.

If you have any questions about this Privacy Policy or how gdb55 handles your personal data, you may contact our Data Support Team at any time by emailing [email protected] (plain text — not a clickable link).

2 Data We Collect

gdb55 collects different categories of personal data depending on how you interact with the platform. The table below provides a clear overview of the data categories we process:

Data Category	Examples	When Collected
Identity Data	Full name, date of birth, gender, nationality	Account registration and KYC verification
Contact Data	Email address, mobile phone number, residential address	Account registration and KYC verification
Identity Document Data	National ID card number, passport scan, driving licence	KYC verification prior to first withdrawal
Financial Data	bKash / Nagad / Rocket / Upay account number, Visa / Mastercard last 4 digits, deposit and withdrawal history	Payment processing and fraud prevention
Transaction Data	Betting history, game session records, win/loss records, bonus usage, wager amounts	During platform use and wagering activity
Technical Data	IP address, device type, browser type and version, operating system, session duration	Automatically upon accessing the platform
Usage Data	Pages visited, games opened, navigation paths, feature usage patterns	Automatically during platform use
Communications Data	Support chat transcripts, email correspondence, feedback submissions	When you contact the gdb55 support team
Marketing Preferences	Opt-in / opt-out status for promotional communications	At registration and via account settings

gdb55 does not intentionally collect special category data (such as health, biometric, religious, or political data) unless specifically required for a responsible gaming assessment you have requested, in which case your explicit consent will be obtained in advance.

3 How We Collect Data

gdb55 collects personal data through the following methods:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, or respond to a survey or promotion.
• Automatically — through cookies, web beacons, log files, and similar tracking technologies when you access and navigate the gdb55 platform. This includes your IP address, device identifiers, and behavioural data such as pages visited and session durations.
• From third-party service providers — including KYC verification partners, payment processors (such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors), fraud prevention providers, and analytics services. Data received from these providers is used solely to supplement the purpose for which it was originally shared (e.g., confirming identity, approving a payment).

4 Why We Use Your Data

gdb55 uses the personal data it collects for the following clearly defined purposes:

4.1 Account Management

To create and maintain your registered account, verify your identity, process login requests, and manage account settings, including responsible gaming tools such as deposit limits and self-exclusion.

4.2 Payment Processing

To facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests to your verified payment method. Financial data is shared with payment processors only to the extent necessary to complete the transaction.

4.3 KYC & Age Verification

To verify that you are at least 21 years of age and that the identity information you have provided is accurate and genuine. gdb55 enforces a strict 21+ policy and KYC is a mandatory step prior to withdrawal processing. 21+ Only

4.4 Fraud Prevention & Security

To detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in the gdb55 Terms and Conditions. Technical and transaction data may be processed by automated systems to flag unusual patterns for human review.

4.5 Customer Support

To respond to your enquiries, resolve disputes, process responsible gaming requests, and provide technical assistance. Communications data including support chat transcripts and email correspondence is retained to provide a consistent service experience.

4.6 Platform Improvement

To analyse aggregated usage data and understand how players interact with the gdb55 platform, with the aim of improving game selection, navigation, payment flows, and overall user experience. This analysis is conducted on anonymised or pseudonymised data wherever possible.

4.7 Marketing & Promotions

Where you have opted in to receive promotional communications, gdb55 may use your contact data to send you information about relevant bonuses, seasonal promotions (such as Eid or Pohela Boishakh offers), and platform updates. You may withdraw your marketing consent at any time by contacting [email protected] or updating your account preferences.

4.8 Legal & Regulatory Compliance

To comply with applicable legal obligations, respond to lawful requests from regulatory authorities, and fulfil record-keeping requirements applicable to online gaming operations.

5 Legal Basis for Processing

gdb55 processes personal data on the following legal bases:

• Contractual necessity — processing required to fulfil our obligations under the account agreement with you, including account creation, payment processing, and game service delivery.
• Legitimate interests — processing carried out to protect the security and integrity of the platform, prevent fraud, and improve our services, where these interests are not overridden by your privacy rights.
• Legal obligation — processing required to comply with applicable laws and regulatory requirements, including anti-money laundering obligations and age verification mandates.
• Consent — for marketing communications and any processing of special category data, where your explicit, freely given consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Data

gdb55 does not sell, rent, or trade your personal data to any third party under any circumstances. We may share your data in the following limited and controlled situations:

• KYC and identity verification providers — to confirm the accuracy of identity documents and perform age verification checks prior to withdrawal approval.
• Payment processors — including the technical partners behind bKash, Nagad, Rocket, Upay, Visa, and Mastercard integrations, solely for the purpose of processing your deposit and withdrawal transactions.
• Fraud prevention and security services — to assist in the detection and prevention of fraudulent behaviour, unauthorised access, and financial crime.
• Game content providers — such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level technical data (such as player token and game session ID) necessary to deliver their games on the gdb55 platform. These providers do not receive your full identity or financial data.
• Analytics service providers — who help gdb55 understand platform usage patterns using aggregated or anonymised data. No individually identifiable data is shared for analytics purposes.
• Regulatory and law enforcement authorities — where gdb55 is required by law, court order, or regulatory direction to disclose specific personal data. gdb55 will only disclose the minimum data necessary to satisfy the legal requirement.

All third-party data processors engaged by gdb55 are bound by contractual data processing agreements that prohibit them from using your personal data for any purpose other than the specific service they provide to gdb55.

7 Cookies & Tracking Technologies

gdb55 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you access a website. gdb55 uses the following types of cookies:

• Essential cookies — required for the basic functioning of the platform, including session management, login state persistence, and security token validation. These cannot be disabled without preventing core platform features from working.
• Performance cookies — used to collect anonymous data about how users navigate the platform, which pages are visited most frequently, and where errors occur. This data is used solely to improve platform performance and user experience.
• Functional cookies — used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits, so you do not need to re-enter them on each visit.
• Targeting / analytics cookies — used, where consent has been given, to understand the effectiveness of promotional campaigns and to present relevant offers to users who have opted in to marketing communications.

You may manage your cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use core platform features including login and payment processing. Disabling performance or targeting cookies will not affect your ability to place bets or use any game on the gdb55 platform.

8 Data Security

gdb55 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the gdb55 servers;
• AES-256 encryption for sensitive data stored in our databases, including financial data and identity document scans;
• Role-based access controls that restrict employee access to personal data on a strict need-to-know basis;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Two-factor authentication requirements for internal staff systems that interact with user data;
• Incident response procedures that mandate immediate containment and user notification in the event of a confirmed data breach affecting personal data.

While gdb55 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you have reason to believe that your gdb55 account has been compromised, please contact our support team immediately at [email protected] so that we can take swift protective action.

9 Data Retention

gdb55 retains personal data for the periods described below, after which data is securely deleted or irreversibly anonymised:

• Account and identity data — retained for the duration of your active account and for a period of 5 years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction and betting records — retained for 5 years from the date of each transaction, in line with standard financial record-keeping requirements.
• KYC documents — retained for 5 years following account closure or the date of the last transaction, whichever is later.
• Support communications — retained for 2 years from the date of the interaction, to allow for dispute resolution and quality assurance review.
• Marketing preference data — retained until you withdraw your marketing consent, after which it is deleted within 30 days.
• Technical and usage data — retained in anonymised or aggregated form for up to 12 months for platform analytics purposes.

Where retention beyond these periods is required by a specific legal obligation, regulatory direction, or ongoing dispute, gdb55 will retain the relevant data until that requirement is satisfied, and will notify affected users where practicable.

10 Your Rights

As a gdb55 user, you hold the following rights in respect of your personal data. gdb55 is committed to honouring these rights promptly and without undue obstruction:

To exercise any of the rights listed above, please submit your request in writing to [email protected]. gdb55 will acknowledge your request within 3 business days and provide a full response within 10 business days. In cases of particular complexity or volume, this period may be extended by a further 10 business days, with prior notification to you.

gdb55 will not charge a fee for processing data rights requests made in good faith. Requests that are manifestly unfounded, repetitive, or excessive may be refused or subject to a reasonable administrative fee, with written explanation provided.

11 Children & Minors

The gdb55 platform is strictly intended for adults aged 21 years and above. 21+ Only

gdb55 does not knowingly collect personal data from individuals under the age of 21. If we discover or have reasonable grounds to believe that an account is held by a person under 21, we will immediately suspend the account, initiate an age verification investigation, and securely delete all personal data associated with the account if the age restriction is confirmed to have been breached.

If you are a parent or guardian and believe that a minor in your care has registered on gdb55 and provided personal data, please contact us immediately at [email protected]. We will treat such reports as priority matters and take immediate protective action.

12 Responsible Gaming & Data

When you use gdb55's responsible gaming tools — including deposit limits, session time limits, cool-off periods, and self-exclusion — we record and process the relevant data to ensure these restrictions are applied correctly and consistently across all sessions and devices.

Self-exclusion data is treated with the highest level of sensitivity and access restrictions. Records of self-exclusion are retained for the duration of the exclusion period and for a further 5 years thereafter, to prevent reinstatement errors and to support regulatory compliance. This data is never used for marketing purposes.

If you request support for a gambling-related concern through our responsible gaming process, any communications or assessments involved in that process are handled by designated responsible gaming staff and are stored separately from standard account data, with access limited to those staff members and senior compliance personnel only.

For full information on gdb55's responsible gaming tools and self-exclusion processes, please visit our Responsible Gaming page at gdb55.io/responsible-gaming.

13 Policy Updates

gdb55 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When changes are made, the "Last Updated" date at the top of this document will be revised accordingly.

Where changes are material — for example, changes to the categories of data we collect, new sharing arrangements with third parties, or changes to retention periods — gdb55 will provide registered users with advance notice via email or an in-platform notification prior to the updated Policy taking effect. For minor or clarificatory changes, the updated Policy will be published without prior individual notification.

Your continued use of the gdb55 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the platform and contact us to request account closure.

14 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data gdb55 holds about you, please contact our Data Support Team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly through the gdb55 platform (Bangladesh Standard Time, UTC+6)

gdb55 aims to acknowledge all privacy-related enquiries within 3 business days and to provide a substantive response within 10 business days. For urgent matters such as suspected unauthorised access to your account or a potential data breach, please use live chat for the fastest possible response.